The Doctor Ride
Medical Transportation Built Around You

Booking is easy. You can request a ride online using our Ride Estimate tool, or simply give us a call at (704) 992-7433. Our friendly support team is available 7 days a week. Please book as soon as you have an appointment confirmed — we will do our best to accommodate same-day requests, but ask that you try to give us at least 24–48 hours when possible.

We proudly serve the greater Charlotte, NC area, including Mecklenburg County and surrounding communities such as Huntersville, Cornelius, Davidson, Pineville, Matthews, and Mint Hill.

Long-distance trips throughout North Carolina are available — please call us to inquire. We regularly transport clients to specialty appointments, hospitals, and procedures outside the Charlotte metro area.

The Reserved Membership is available for pickups within the following zip codes:

Charlotte (Mecklenburg County): 28202, 28203, 28204, 28205, 28206, 28207, 28208, 28209, 28210, 28211, 28212, 28213, 28214, 28216, 28217, 28223, 28226, 28269, 28273, 28278

Surrounding NC areas: 28031 (Cornelius), 28036 (Davidson), 28078 (Huntersville), 28134 (Pineville)

If your pickup address falls outside these zip codes, you can still ride with us as a standard client.

The Reserved Membership is for patients who use medical transportation regularly and want priority service plus significant savings.

Membership benefits include:

• 50% off base fees on every ride (save $47.50–$62.50 per ride)
• No after-hours surcharge (save $35/ride)
• No weekend surcharge (save $45/ride)
• Reserved scheduling priority — your spot is held
• A dedicated transportation team for a consistent experience
• Private service — no shared rides, no detours, no extra stops

Mileage is billed separately and added to your ride total. Membership is $99/month with no contracts — cancel anytime. Spots are limited because we cap members per vehicle to protect your scheduling priority.

Take our 2-minute assessment to see if membership is right for you.

A non-refundable deposit is collected at booking to secure your ride. The remaining balance is charged after your ride is completed.

If you cancel, your deposit is forfeited but no additional cancellation fee is charged.

If your medical provider cancels and you provide written proof (a portal message, call log, or office note), your deposit is fully refunded and no fees apply.

Rescheduling:

• If we can accommodate your new date, your deposit transfers to the new booking
• If we are fully booked on your new date, your deposit is fully refunded
• If your provider reschedules with written proof, your deposit transfers or is refunded if we are unavailable

For full deposit amounts by ride type, no-show fees, and complete details, view our full deposit and cancellation policy.

We are a private pay transportation provider. At this time, we do not bill Medicaid, Medicare, or private insurance. All rides must be paid directly by the rider, their family, or a sponsoring facility.

We provide non-emergency medical transportation for:

• Ambulatory passengers (walk-on service)
• Wheelchair passengers (ADA-compliant, wheelchair-accessible vehicles)

All rides include door-to-door assistance from trained, professional drivers.

Absolutely. You can schedule both pick-up and return at the time of booking. We also offer Wait & Return service, where your driver stays on-site during your appointment and brings you home when you're ready — ideal for outpatient surgery, sedation procedures, dialysis, and same-day procedures.

Use our Ride Estimate tool to get an instant, exact quote based on your trip details. The tool shows a full cost breakdown including base fee, mileage, and any after-hours, weekend, or holiday fees that apply.

Yes. Our service includes door-to-door assistance, meaning we will escort you from your front door into the medical facility or office, and back again when you are ready.

Of course. One companion may ride at no additional charge — just let us know in advance.

Please try to book as soon as you have a confirmed appointment. Many of our customers book weeks in advance to secure their preferred time. That said, we will always do our best to accommodate last-minute ride requests when possible — just give us a call.

We understand that delays happen. If your appointment is running behind, just give us a call. Wait-time fees may apply after a set grace period.

Yes. All of our drivers undergo background checks, defensive driving courses, passenger assistance training, and CPR/First Aid certification. We take safety and service seriously.

No. We primarily service doctor's appointments, minor surgeries, dialysis, physical therapy, and outpatient procedures — but we also provide transportation for non-medical trips such as grocery store runs, dinner with friends, church, and more. If you need a safe, reliable ride, give us a call.

You can request a Wait & Return ride (driver stays on-site) or a scheduled return at a specific time.

We accept all major credit and debit cards. Facility accounts may be invoiced with prior approval. Payment is due upon completion of the service unless other arrangements are made.

Yes. If you have regular appointments such as weekly treatments or rehab, our Reserved Membership is often the best fit — give us a call to talk through what makes sense for your schedule.

At this time, we do not offer stretcher or emergency transport. We specialize in ambulatory and wheelchair-accessible non-emergency transportation only.

We are locally owned, professionally staffed, and focused exclusively on providing a premier non-emergency medical transportation service in the greater Charlotte area. With door-to-door service, live scheduling support, CPR-certified drivers, and ADA-compliant vehicles, we go above and beyond rideshare or taxi alternatives.

It is easy. Use our Ride Estimate tool to get an instant quote and submit a ride request, or give us a call at (704) 992-7433. Once we have your details, you can begin scheduling rides right away.